Terms and Conditions

Oooh, Inc. (hereinafter referred to as the "Company") has established the following Terms and Conditions (hereinafter referred to as the "Terms and Conditions") for the use of its websites, composed of domains such as "oooh.jp" or " oooh.com "(hereinafter collectively referred to as the "Website"), which are operated by the Company. Please carefully read these Terms and Conditions before using the Website, as you must agree to these Terms and Conditions.

Article 1 Scope of Application

The Terms and Conditions shall apply to all Users who use the Company’s platform service (all service provided by the Company on the Website, hereinafter referred to as the "Platform") for matching Partner Companies and Guests.

Users shall be deemed to have accepted and agreed to the Terms and Conditions by commencing the use of the Platform.

Article 2 Definitions

"Partner Company(Companies)" means a corporation providing travel arrangement services (including, but not limited to, hotels, airline tickets, activity proposals and reservations, hereinafter referred to as "Travel Arrangement Services") on the Platform.

"Guest(s)" means a customer who receives Travel Arrangement Services from a Partner Company on the Platform.

"User(s)" means all customers using the Platform, including Partner Companies and Guests regardless of membership registration or not.

"Domestic Travel" means the Travel Arrangement Service for any travel in Japan to Users outside Japan.

"Overseas Travel" means the Travel Arrangement Service for any travel outside of Japan and which is provided by Partner Companies who does not have an office/address in Japan.

Article 3 Use of the Platform

The Company is only providing the Platform to match Partner Companies with Guests and will not be involved in discussions or negotiations regarding Travel Arrangement Services between Partner Companies and Guests. Contracts related to Travel Arrangement Services is made between Partner Companies and Guests.

As confirmed in the preceding paragraph, the Company is solely engaged in providing the Platform. Therefore, the Company shall not be responsible for any troubles between Guests and Partner Companies concerning Travel Arrangement Services provided by Partner Companies, whether before or after services are provided, unless such trouble is caused by the Company’s willful act or gross negligence. However, if necessary, the Company may contact Partner Companies or Guests to resolve such troubles.

The Company does not guarantee the accuracy, completeness or usefulness of any information provided by Partner Companies, nor does the Company have any obligation to investigate the accuracy, completeness, or usefulness of such information, whether before or after Travel Arrangement Services are provided. If any trouble occurs to Users due to information provided to Users by Partner Companies (including information provided through the Website), the Company shall not be liable for such trouble unless such trouble is caused by the Company’s willful act or gross negligence. Information provided by Partner Companies should be checked by Guests for its accuracy, completeness, usefulness and such and Guests should contact Partner Companies directly if there are any questions. However, if necessary, the Company may contact Partner Companies or Guests to resolve troubles.

Article 4 Precautions for Guests (applicable to Guests who sign up for Overseas Travel)

Guests should carefully read the Terms and Conditions and information provided on the Website before using the Platform

Each Partner Company represents and warrants that it complies with the local laws of the country in which the Partner Company is located and that it has been properly registered for trip arrangements as required by the country in which the Partner Company is located. If a Guest has any concerns about Partner Company, please contact the Partner Company directly for any information including the registration in the country.

Once travel details are finalized after consulting with Partner Company, please confirm the contents of the “Application and Confirmation” Form presented by the Partner Company, and then click the button “Complete the Application”. When “[Application Completed]” is displayed, the application for the Travel Arrangement Service agreement between the Guest and the Partner Company is completed. Thereafter, as set forth in Article 7, the payment (In the case of installment payments, the first installment payment.) of such Travel Arrangement Service consideration from the Guest to the Company, who is authorized to receive such consideration on behalf of the Partner Company, will complete the contract for the Travel Arrangement Service between the Guest and the Partner Company. If the Guest selects a card payment, the payment to the Company will be completed and the contract will be finalized when the Guest clicks the "Apply" button.

Since unforeseen circumstances may occur during a trip, the Company recommends that Guests enroll in necessary travel insurance at their own expense to enjoy the trip.

For the hygiene status of the destination, please check the quarantinable infectious disease website (https://www.forth.go.jp/) of the Ministry of Health, Labor and Welfare in advance.

Article 4 Precautions for Guests (applicable to Guests who sign up for Domestic Travel)

Guests should carefully read the Terms and Conditions and information provided on the Website before using the Platform.

Each Partner Company represents and warrants that it complies with the local laws of the country in which the Partner Company is located and that it has been properly registered for trip arrangements as required by the country in which the Partner Company is located. If a Guest has any concerns about a Partner Company, please contact the Partner Company directly for any information including the registration in the country.

Once travel details are finalized after consulting with a Partner Company, please confirm the contents of the “Application and Confirmation” Form presented by the Partner Company, and then click the button "Complete the Application". When "[Application Completed]" is displayed, the application for the Travel Arrangement Service agreement between the Guest and the Partner Company will be completed. Thereafter, as set forth in Article 7, the payment (In the case of installment payments, the first installment payment.) of such Travel Arrangement Service consideration from the Guest to the Company who has received the assignment of the claim of such consideration from the Partner Company, will complete the contract for the Travel Arrangement Service between the Guest and the Partner Company. If the Guest select a card payment, when the Guest click the "Apply" button, the payment to the Company is completed and the contract is finalized.

Since unforeseen circumstances may occur during a trip, the Company recommends that Guests enroll in the necessary travel insurance at their own expense to enjoy the trip.

Other contents of the Travel Arrangement Services shall be set forth in the Travel Terms and Conditions as well as the Travel Agency Terms and Conditions as presented by Partner Companies.

Article 5 Representations and Obligations of Partner Companies

The Platform is available only to Partner Companies that comply with local laws of the country in which Partner Company is located and are properly registered for trip arrangements as required by the country in which Partner Company is located. Partner Company who has made an application for use of the Platform represents and warrants that it complies with the local laws of the country in which the Partner Company is located and has registered for trip arrangements as required by the country in which the Partner Company is located. Any damages caused by the breach of the representation warranty shall be borne by the Partner Company.

All Partner Companies including overseas subsidiaries using the Platform shall respect the provisions of the Travel Agency Act and other regulations as well as the "Guidelines on the Indication of Online Travel Transactions" by the Japan Tourism Agency, present each information as set forth in the following paragraph appropriately, and at the request of Guests, provide appropriate explanations each time. Partner Companies shall be entitled to present this information stipulated in this Article to Guests via the Internet, including using the chat feature on the Website, rather than in writing, and the Guest shall agree to this in advance.

Prior to concluding an agreement with Guest concerning Travel Arrangement Services, Partner Company shall present to the Guest a covenant (irrespective of the name) containing matters that are required to be described or presented in the local laws of the country where the Partner Company is located.

Partner Company shall, prior to entering any contract with Guests for Travel Arrangement Services, provide the following to Guests, whether or not a description is required in the country in which the Partner Company is located:

Basic information such as the name and address of the Partner Company.

Information on registration details related to arranging travel required under the system of the country where the Partner Company is located.

Name of the representative of the Partner Company for the Arranged Travel Services to be concluded between the Partner Company and Guest, the Partner Company’s emergency contact during the arranged trip, and the available hours.

Details of the Arranged Travel Services that the Guest is entitled to receive (including, but not limited to, travel itineraries, Travel Arrangement Services fees, and availability of an accompanying interpreters).

How Guest can change the contents of the Arranged Travel Service concluded with the Partner Company, and whether there is a change fee accruing therefrom and the amount thereof.

How Guest can cancel the contents of the Arranged Travel Service concluded with the Partner Company, and whether there is a cancellation fee accruing therefrom and the amount thereof.

Examples of cases where the Partner Company may change or cancel the Arranged Travel Services concluded with Guest, and processing of the consideration in such cases (assuming cases that it is difficult to blame either party such as acts of God, war, riots, suspension of the provision of the travel services by transportation and accommodation agencies, or orders from government and other public offices).

Matters relating to the sharing of responsibilities between the Partner Company and Guest.

The applicable governing law and the exclusive jurisdiction of the court in pursuing liability, if any.

Upon request from Guest, Partner Company shall provide the Guest with the registration details related to the arrangement trip required under the system of the country where the Partner Company is located.

Article 6 Membership registration

Users who wish to use the Platform may apply to register as a member of the Platform by agreeing to comply with the Terms and Conditions and providing the Company with certain information. User represents and warrants that User himself/herself shall make such application and provide accurate and up-to-date information, and in the event of any change in the registered information, User shall notify the Company of such change without delay in the manner instructed by the Company.

In accordance with the Company’s standards, the Company will determine whether or not registration is acceptable, and will notify the registration applicant when the Company approve such registration. The membership registration shall be completed upon notification from the Company.

Upon completion of membership registration as set forth in the preceding clause, User shall be entitled to use the Platform in accordance with these Terms and Conditions (hereinafter the registered user shall be referred to as the "Registered User(s)"). The password and user ID related to the Platform shall be managed at the expense and responsibility of the Registered User, and even if damage is caused due to insufficient management of such password and user ID, the Company shall not be liable for such damage.

The Company may refuse or cancel the User's membership registration and prohibit the User from accessing the Website or the Platform in the following cases:

If the Company determines that two or more applications for membership registration have been submitted by the same User.

If the Company determines that a third party has used, leased, transferred, or changed the name of, password and user ID registered to the Platform.

If the Company determines that all or part of the registration information provided to the Company has been misstated or mistaken.

If any of minors, adult ward, persons under curatorship, or persons under assistance is determined by the Company to have not obtained the consent of any legal representative, guardian or assistant.

If the Company determines that the User is engaged in cooperation with or involvement in the maintenance, operation, or management of anti-social forces, through anti-social forces(referring to organized crime groups, members of organized crime groups, anti-social forces, and other similar organizations; the same shall apply hereinafter) or through financial assistance or other means.

If the Company determine that the User or someone related to the User have breached the Terms and Conditions.

If the Company judges the registration to be inappropriate.

Article 7 Payment of consideration (applicable to Guests who sign up for Overseas Travel)

Partner Companies shall grant the Company the right to accept the consideration (the amount presented to Guests by Partner Companies in accordance with Article 5, paragraph 4 4)) for Travel Arrangements Service for Overseas Travel concluded with Guests.

Upon payment (In the case of installment payments, the first installment payment.) of Travel Arrangement Service fees set forth in the preceding paragraph, contract for Arranged Travel Service between Partner Companies and Guests shall be duly concluded.

We shall pay to Partner Companies the balance obtained by deducting commission determined between us and Partner Companies from the consideration for the Travel Arrangement Services received according to the description in the Service Use Application Form submitted to us by Partner Companies.

Article 7 Payment of consideration (applicable to Guests who sign up for Domestic Travel)

Partner Companies shall assign to the Company the claims for the consideration (the amount presented to Guests by Partner Companies in accordance with Article 5, paragraph 4 4)) for Travel Arrangements Service for Domestic Travel concluded with Guests, in accordance with the claim assignment agreement concluded between Partner Companies and the Company, the claim pertaining to the said Travel Arrangements Service consideration.

Guests shall accept the assignment of the receivables set forth in the preceding paragraph without objection.

Upon payment (In the case of installment payments, the first installment payment.) of Travel Arrangement Service fees as set forth in paragraph 1, a contract for Arranged Travel Service between Partner Companies and Guests shall be duly concluded.

Article 8 Changes or the cancellation of a reservation

Guests agree to comply with cancellation policies, rules and such set forth by Partner Companies in accordance with contents presented by Partner Companies to Guests in accordance with Article 5, paragraph 4 5) and 6).

When changing or canceling Travel Arrangement Services, Guests shall directly contact Partner Companies in accordance with cancellation policies and regulations stipulated by Partner Companies. A change or cancellation of a Travel Arrangement Service shall be approved when the Partner Company accepts the request of the Guest. Please check change or cancellation fees required to Partner Companies. If necessary, the Company may contact Partner Companies or Guests to resolve any troubles.

If it becomes necessary to refund part or all of the consideration for a Travel Arrangement Service due to a change or cancellation set forth in the preceding paragraph, the Partner Company shall entrust the processing of such refund. The Company shall refund the amount to the bank account designated by the Guest promptly after receiving a refund order from the Partner Company.

If any troubles or disputes between Guests and Partner Companies arises out of changes or cancellations of Travel Arrangement Services, the Company shall not assume any responsibility whatsoever except in the event of willful misconduct or gross negligence of the Company. If necessary, the Company may contact Partner Companies or Guests to resolve any troubles.

Article 9 Changes or Revisions to this Agreement

The Company may change or revise the Terms and Conditions from time to time as necessary. The Company will not notify Users of any changes or revisions to the Terms and Conditions on a case-by-case basis. Please refer to this Website or the latest Terms and Conditions posted on this Website.

Any changes or revisions to the Terms and Conditions shall become effective as of the time of posting it on this Website, and if Users use the Platform thereafter, the Users shall be deemed to have agreed to the revised Terms and Conditions. If Users cannot agree to the revised Terms and Conditions, please immediately discontinue the use of the Platform.

The Company shall not be liable for any damages incurred by Users due to any change of these Terms and Conditions unless such damages are caused by the Company’s willful act or gross negligence.

Article 10 Change, Suspension or Discontinuation of the Platform

The Company may change the specifications and contents of the Platform without prior notice to Users. In addition, the Company may suspend or discontinue the Platform for a certain period of advance notice. Provided, however, that in the event of an urgent necessity to suspend or abolish the Platform, the Company may suspend or abolish the Platform without prior notice.

The Company shall notify Users of any change, suspension, or abolition of the Platform on the Website or on any page posted on the Platform, or if Users provide the Company with contact information such as e-mail address, by e-mail to such contact information or by any other means that we deem appropriate.

The Company shall not be liable for any damages suffered by Users due to change, suspension, or abolition of the Platform, except for such damages caused by the Company’s willful act or gross negligence.

Article 11 Temporary disruption of the Platform

The Company may temporarily suspend the provision of the Platform without prior notice to Users for the following reasons:

When the maintenance, inspection, or repair of the Platform is carried out.

When the Platform is no longer available due to a fire or power failure.

When the Platform is no longer available due to acts of God or other causes.

When the provision of the Platform is otherwise required to be suspended for operational or technical reasons.

The Company shall not be liable for any damages due to the temporary disruption of the Platform, except for such damages caused by our willful act or gross negligence.

Article 12 Usage environment

Users shall prepare, at their own expense and responsibility, the equipment, software, means of communication necessary for using the Platform, and properly install and operate them.

If any disadvantage or damage occurs to Users due to internet connectivity and such the Company shall not be liable for such damage.

Article 13 Prohibitions

Users may not engage in any of the following acts or acts that might fall under the following on the Website or the Platform.

Violation of any laws, regulations, the Terms and Condition, or public policy.

Acts that infringe the intellectual property rights of the Company or any third party (including, but not limited to, copyrights, design rights, patent rights, utility model rights, trademark rights, know-how), publicity rights, and other rights.

Any advertising, publicity, solicitation or commercial conduct on the Website or the Platform not previously allowed by the Company.

To use scraping, data mining, robotics and other similar data collection and extraction methods on the Website or the Platform.

To use or provide harmful programs, such as computer viruses, through the Website or the Platform or in connection with the Website or the Platform.

Reproducing, modifying, editing or translating the Website or any system of the Platform or producing derivatives.

To reverse-engineer, decompile or disassemble, decrypt or attempt to discover source code on the Website or any system of the Platform.

Impersonation of a third party.

Act contrary to public order and morality.

10)

Provision of benefits to anti-social forces.

11)

Other acts that the Company consider inappropriate.

Article 14 Prohibition of unauthorized use of information

All copyrights, trademark rights, other intellectual property rights, portrait rights, publicity rights, and other rights to texts, photographs, designs, logo marks, software and such, posted on the Website, including information provided by the Platform, belong to the Company or the rightful rightsholder.

Users may not assign, edit, use, reproduce, transfer, or otherwise infringe any of the above rights for any purpose whatsoever without the prior consent of the Company or any duly authorized rightsholder, by electronic, mechanical, or other means, in whole or in part, any of the contents of the Website.

In the event any dispute or problem arises because of a breach by the User of the provisions of the Terms and Conditions, the User shall resolve such dispute or problem at the User's expense and responsibility and shall not cause any inconvenience or damage to the Company.

Article 15 For communication or notification

The Company does not accept calls or visits. Please contact ooohsupport@oooh.com for information on the platform and operation.

The Company will notify Users on the Website or on the Platform, or to the e-mail address provided if a contact is provided by a User, or in any other manner that the Company deem appropriate. The Company assumes no responsibility for any disadvantage such as the failure of Users to receive any services due to the failure of Users to provide accurate contact information.

Article 16 Use of Personal Information

Information that enables the Company to identify a specific individual, such as name, sex, date of birth, age, occupation, e-mail address, address, and telephone number and such that the Company obtain from Users (including information that can be easily collated with other information and thereby identify a specific individual) shall be handled in accordance with the provisions of the Privacy Policy separately provided.

The Company shall be entitled to freely retain, use, process, publish, sell, and license information provided to the Company by Users in connection with the Website or the Platform, excluding "information concerning a living individual which the Company judges is not appropriate to provide to a third party as information that can identify a specific individual" (hereinafter referred to as the "Travel-Related Data"). The Company assumes travel destinations and length of stay as Travel-Related Data, but this may change in the future.

Users acknowledge that, upon use of the Website or the Platform, Travel-Related Data will pass to the Company and vest in the Company. Users do not object to acquisition, possession, processing, disclosure, sale, or licensing of Travel-Related Data by the Company or a third party.

Article 17 Transfer of status of use on the Platform

Registered Users may not assign, transfer, pledge, or otherwise dispose of their status of use on the Platform or its rights or obligations under this Terms and Conditions to any third party without the Company’s prior written approval.

If the business related to the Platform is transferred to another company, the status of use on the Platform, rights and obligations under the Terms and Conditions, registration of Registered Users, and other information may be transferred to the party to whom the business is transferred upon the transfer of the relevant business, and Registered Users shall be deemed to have agreed to such transfer in advance in this section. The transfer of business as set forth in this paragraph shall include all cases where the transfer of shares, business transfer, company split, or other business is transferred.

Article 18 Disclaimer

The Company makes no warranty of any kind with respect to any information provided by the Website or the Platform (hereinafter referred to as the "Provisional Information"), and in particular, makes no representation or warranty (express or implied) as to the accuracy, promptness or completeness thereof.

The Company shall not be liable for any damages caused to Users by the use of information provided by Users (including but not limited to errors in obtaining, collecting, compiling, interpreting, analyzing, compiling, editing, translating, sending, transmitting, distributing, and trouble with purchasing products based on such errors) or the inability to use information provided by the Company, unless such damages are caused by the Company’s willful act or gross negligence.

The Website or information provided on the Platform shall not be deemed to be a recommendation by the Company for the purchase, sale or possession of goods or for subscription to services provided by other companies. In addition, the content of information provided may change from time to time. Therefore, Users are requested to use the Platform at their own discretion without fully relying on the information provided.

Websites linked from the Platform or the Website are operated by the responsibility of each such operator, and websites linked from advertisements listed on the Platform or the Website are operated by such advertiser. The Company does not warrant that these websites are not illegal, that the content is accurate, that they do not contain any unpleasant content, and that they do not contain any information that are not intended by Users.

The Company shall not be liable for any damage caused to Users by assigning, editing, using, copying, reprinting, or transferring information posted or posted to the Website or the Platform by Users in violation of the Terms and Conditions, or otherwise infringing the rights of the legitimate rightsholder, unless such damage was caused by the Company’s willful act or gross negligence. With respect to the Website or the Platform, the Company shall not be liable for any damages arising to Users from disputes between Users and a third party or an act of a third party, except in the event such damages are caused by the Company’s willful act or gross negligence.

The Company shall not be liable for any damages arising from transactions made by the Website or advertisements placed on the Platform, nor for any damages arising from the placement of advertisements.

The Company shall not be liable for any damage to computer, line, software, etc., caused by downloading from the Website or third-party website including the Platform and advertiser, or by computer virus infection.

If any expense incurred by the Company in connection with responding to any claims or claims arising out of or in connection with any breach of the Terms and Conditions by Users, Users shall bear such expense and damages (including, without limitation, attorneys' fees paid by the Company).

The Company's liability is limited as stipulated in the Terms and Conditions. In any provision where the Company's exemption from liability is specified, if laws other than Japanese law apply, the Company shall be exempt to the extent permitted by the applicable laws.

Article 19 Scope of the Terms and Conditions

Any individual supplementary terms or conditions attached to the services provided by the Company on the Website constitute a part of the Terms and Conditions, and all of them collectively comprise the Terms and Conditions. However, in the event of any discrepancy between the provisions of the Terms and Conditions and explanations provided outside the Terms and Conditions, the provisions of the Terms and Conditions shall take precedence and apply.

Article 20 Severability

In the event any provision of the Terms and Conditions or any part thereof is held to be invalid pursuant to the Consumer Contract Act or other laws and regulations, the remaining provisions of the Terms and Conditions and the remaining part of the provisions determined to be invalid shall remain in full force and effect.

Article 21 Effectiveness of the Terms and Conditions

The Terms and Conditions shall become effective as of January 9, 2025, and shall govern all prior agreements among the involving parties. After the revision of the Terms and Conditions, the latest revised Terms and Conditions shall prevail.

Article 22 Governing law

The Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.

Article 23 Exclusive jurisdiction

In the event of any dispute arising out of or in connection with the Terms and Conditions, the Tokyo District Court shall assume exclusive jurisdiction as the court of first instance.

Article 24 Language

In the event of any discrepancy between the English and Japanese versions of the Terms and Conditions, the Japanese version shall prevail.

Supplementary Provisions
Privacy Policy