Although it feels a bit pricey...
At each sightseeing spot, there was no waiting in line, and we received treatment similar to that of VIPs.
The travel itinerary could be adjusted as needed within reasonable limits on site. As for meals, if you express your preferences, the guide will accommodate them within the budget provided by the travel agency.
There was no sense of being forced, but if you said you wanted something, you would be taken to a specialty store for that item. The products tended to be somewhat expensive, so it could end up being a costly purchase, but in the end, they were genuine items with price tags from the start, not fakes. The guide would also negotiate a small discount, so I suppose it's just a matter of personal responsibility.
Even when there was trouble on the first day of the trip (no pickup at the arrival airport), they responded via the Oooh messaging function, even though it was outside business hours in Japan. Other unclear issues during the trip were also communicated through Oooh's messaging function and were resolved immediately, which is commendable.
Overall, one negative aspect of this trip was that, although the amounts were not significant, I think the local expenses should have been detailed more thoroughly in advance.
In my case (what I felt)... The pre-trip itinerary stated that there would be no local expenses (except for tips for the guide and driver), but in reality, drinks at meals were charged separately, and tips for those payments were also extra. There were also tips for each person who assisted during hotel check-in and check-out (which really adds up), and additional tips for services used at various places. In short, it was tips, tips, and more tips... Perhaps because I'm not used to tipping, I felt that tips were the biggest expense on this trip. However, the guide always informed me of the appropriate amount, so I never overpaid.
Overall, I felt that the services and promptness I experienced here were things I wouldn't have received otherwise, especially when I saw people using other tours locally. While I can't say I was completely satisfied with everything, I was generally pleased and would consider using this service again.