Customer Reviews for Oooh

I requested assistance because I thought arranging transportation and entrance tickets on my own would be a burden during my limited travel period.
From the initial communication to the support on-site, the attentive service made for a fulfilling trip.

There were a few points of concern.
・Miscommunication about the plan details
There were discrepancies between the explanations given by the guide and the itinerary in the brochure. Since we confirmed the brochure together and followed the plan, it was not a problem, but I felt uneasy thinking about what might have happened if I hadn't properly checked and just went along with what was said.
・Stopping at souvenir shops
One reason I requested this custom-made tour was because I did not want to stop at souvenir shops, yet there was an itinerary that included a visit to one. It may be unavoidable in overseas travel, but it was a disappointing point.
・Suggestion of options
I was offered additional options because there was time, but if there was time, I would have preferred to spend more time at the original plan location ②. The same goes for the souvenir shop; since time and costs were spent to go there, and the time on-site is limited, I honestly wanted to spend more time at places I had always wanted to see.

Although there were a few points of concern, overall, the communication beforehand and the support on-site were very attentive and good. The guide was also a studious person and had no issues with Japanese, teaching me various things and allowing me to enjoy the trip!
I believe this trip was more satisfying than arranging it myself or visiting through a package tour, so I am grateful to the person in charge at Oooh, the local travel agency staff, the guide, the driver, and the assistants!!

I conveyed my wishes, they planned it out, and the flexible arrangement was just perfect for me! On this day, I just wanted pick-up and drop-off, and on that day, I wanted to sightsee in this area...!
The local guide was also a very nice person, and it became a great trip♪♪

There were no complaints at all, from the itinerary suggestions to the guide at the destination. I am very satisfied and can recommend it with confidence.

For a full three days, excluding travel days, we stayed in a yurt and spent time riding Mongolian horses. Along the way, we were able to visit various tourist spots, and it was a lot of fun to spend time with a nomadic family!
At night, we relaxed under a sky full of stars, and when the sun rose, everyone started moving... It was the best trip.
Mongolia is vast, so next time I would like to visit another place in a different season!

The main purpose was aurora hunting, and the second was to capture breathtaking views not seen in Japan. Regarding the aurora, it was somewhat disappointing as the active aurora forecast did not align with the clear weather forecast, but the geothermal area of Geysir, the glacial lake at the end of Vatnajökull glacier, and the numerous impressive waterfalls were wonderful. Since it was a short stay of only 5 days, there were many places I couldn't visit, and I would like to return if given the opportunity.

When I arrived at the hotel in Da Nang, I was told there was no hotel reservation, and I panicked.
I immediately contacted the travel agency for assistance, and I was able to stay without any issues, but if it weren't for that, it would have been a very good trip.
The guides and drivers in both Hanoi and Da Nang were nice, treated us politely, and we were able to have a pleasant time.

Thank you for your assistance.
This time, I received a wonderful proposal that met my desired travel destination, schedule, and budget, and I was able to enjoy the trip.
There were moments when I was concerned about making it to the next flight due to train delays, but with support via chat, I was able to board my scheduled flight safely.
I look forward to future opportunities.

I was mainly suggested a safari, but as it was my first trip to Africa, I had various anxieties as I couldn't imagine what it would be like. However, the campsites and hotels arranged were all wonderful places with delicious food, and above all, the local staff who took care of all the transfers and safari game drives were incredibly attentive, making my experience much more comfortable than I had imagined. They responded to all our requests to the best of their ability, and we were able to see all the animals we wanted to see, gaining knowledge about various wildlife, making it a trip that will remain in my heart for a lifetime.
Even at the stage of arranging the tour, they were very flexible in accommodating our customizations, so they quickly responded to our requests and changes right up until the last minute, fulfilling our somewhat selfish plans, and we are very satisfied!
Thank you very much.
I usually don't use tours much, but since the quality was excellent, I would like to request again, especially when going to areas where I feel anxious about safety and transportation.
Thank you for the wonderful tour this time. I hope to meet again somewhere.

The good point was the prompt proposal and the fact that we could have a private tour full of highlights and safe from early morning airport pickup to hotel transfer.
The bad point was the lunch proposal "Set of Pu Pad Pong Curry + Stir-fried Water Spinach + Rice + Fruit at Somboon Seafood," but in reality, the fruit was not served.

I decided to travel alone during the break before starting my new job after changing careers. I chose Tanzania as a place I thought would be impossible to visit at my age, over 50, and planned to include game drives in Serengeti National Park and Ngorongoro Conservation Area, with two days staying at a permanent camp in Serengeti.
After deciding on flights and other arrangements, there was a presidential election, and demonstrations with casualties occurred, raising safety concerns. However, I made efforts to dispel these worries by maintaining solid communication with both the local area and Japan before traveling.
I believe the impression of the entire tour can change depending on the quality of the guide and driver. My guide was a Maasai named Olacx. During the tour, I was moved by how he was considerate like a Japanese person even in a cheerful atmosphere. When we were both silent during times when we couldn't find the targeted animals, he later confessed that it was quite a pressure, and I felt happy to touch upon his seriousness when I realized I had made him feel that way. His knowledge of animals was deep, and I was able to learn many things that I couldn't find out in Japanese zoos or safari parks, which made me more interested in the animals and made the tour enjoyable.
Fortunately, since it was the off-season, there were fewer tourists, and it wasn't crowded. Thanks to Olacx's guidance and some luck, we were able to achieve the Big 5 early on and had the opportunity to observe the animals slowly. Of course, guides exchange information with each other, and with a vision that Japanese people cannot imagine, he was able to identify and point out distant animals. Unfortunately, with my vision over 50, there were many things I couldn't quite see, and it was a pleasant moment to have him guide me while looking at photos on my smartphone or digital camera.
In addition to game drives, I requested visits to a Maasai village and a balloon safari. Both are highly recommended. The Maasai village has prepared performances for tourists, and they guide in English with a familiar demeanor. After experiencing songs, dances, and jumps, they show us inside their homes and scenes from school classes. Considering that buying souvenirs supports the Maasai's way of life, I think it's good to enjoy shopping with the intention of making a donation. The balloon safari involves boarding the world's largest 16-person basket, taking off at sunrise, and enjoying beautiful views while chasing animals from the sky for about an hour. After seeing sights and animals that cannot be seen from a vehicle, all participants celebrate with champagne and have breakfast in the great outdoors. The food is delicious, and talking with participants from around the world (this time, many from Europe) was an experience I couldn't have in Japan. It was also fun to exchange information like "I saw XX" when we happened to pass each other during the subsequent safari.
I thought I might get bored after three days of game drives, but I enjoyed it so much that I slightly regretted not taking a bit more time to relax.
Honestly, I thought the estimate was a bit high, but I believe that it is worth it, not only for the guide Olacx but also for the many people who support behind the scenes. To preserve this beautiful nature, I think it's okay to pay a little more. Above all, I am just grateful that I was able to complete the trip safely. Thank you very much.