Customer Reviews for Oooh

They put together quite a tight schedule for us.
The driver on the chartered car really worked hard to drive long distances, and the conductor was a cheerful and fun person, which allowed us to have an enjoyable time.
Additionally, the hotel room was better than expected (although it was said to be a room without a window, it actually had a window, and regardless of the view, it was nice to have the morning sun coming in) and since the conductor handed us a form in advance for the hotels where they wouldn't accompany us, check-in was smooth.
It truly became a wonderful trip. Thank you very much.

Good Points
The guide taught us about the Inca civilization, plants, and birds
The guide was dedicated to just us and was flexible with itinerary changes
Bad Points
The change in flight time was not communicated to the local guide

It was a smooth and comfortable trip.
Both the guide and the driver were kind and pleasant.

Thank you very much for your help this time.
I contacted you a month and a half before departure, and I truly appreciated that everything was arranged properly in time.
Regarding the response,
I recommend consulting with some flexibility in the dates, understanding that there are time zone differences and other circumstances.

I planned a domestic trip to Egypt, which I had long dreamed of, for 6 nights and 7 days and asked Oooh to arrange it. We booked our international flight tickets and hotel ourselves and requested arrangements for transportation between cities and sightseeing guides based on that schedule.

I have experience staying in multiple countries for long periods, and I often have friends who guide me locally, but in Egypt, although I have two friends stationed in Cairo, I didn't have time to travel around the country with them. Therefore, I decided to have a company knowledgeable about local information create a trip just for us.

The guides who coordinated and interpreted in each city were all very kind, interesting, and flexible in responding to our sudden changes in plans and requests. For example, in Luxor, we initially planned to visit the Luxor Temple during the day, but they accommodated our sudden request to visit it on the night of our arrival. They even suggested and arranged for us to tour the city by horse-drawn carriage while heading to the temple.

Also, when I expressed a desire to visit the new Grand Egyptian Museum, which was not on our schedule, they not only arranged for a car but also the coordinator accompanied us to the entrance. While we browsed the museum, he waited in the café area working.

At Abu Simbel, there was a situation where I was anxious because the guide's level of accompaniment differed from what I had initially been told, and we had difficulty meeting the driver who was supposed to take us to Aswan Airport after the temple tour. However, when I communicated this to the Cairo coordinator that evening, they contacted the relevant parties within the same day to confirm the situation. Furthermore, the next morning, they held an internal meeting to discuss compensation proposals and future measures.

They frequently contacted us before the trip, and since we were connected via WhatsApp with both Japanese staff and local staff, we had backup beyond just the local coordinator, allowing us to continue our trip with peace of mind.

The ruins and cities we visited were some of Egypt's top tourist destinations, and although the price was higher compared to joining a tour, we were able to have a truly good experience with our own driver and guide, enjoying a free and private trip.

I didn't want to carry large luggage, so the pickup car was a great help. It made for a luxurious trip, but in every place, there was someone fluent in Japanese who sincerely guided me (having someone who could speak Japanese was definitely easier).
The Portuguese driver was also great (from the narrow hotel in Porto to Óbidos → Lisbon).

I had oooh-san book hotels and such for me, but if possible, I think it would have been reassuring to know a bit more detail (like the fees for the interpreter and driver).

I was concerned that there might be issues with time differences or language problems in my interactions with Karin, but Mr. Okura followed up well and there were no communication issues at all.

I don't know if it was cheap in terms of price, but the quality of the local guides was high, and the transportation was comfortable in a Mercedes.

This time, there was a problem with the payment for the hotel in Madrid, but I think it would have been better if I had received a payment statement in advance.

I was able to have a completely private and safe trip for children✨
The guide Mr. Am was truly a wonderful person and I couldn't stop smiling every day😊
I would like to ask again🤲

It was good that there was no delay.

During the eight days of rushing from the north to the south and into the western desert, I was able to complete my journey without any delays or troubles, thanks to the efforts and cooperation of the local staff. This is the most important thing.
It was great to be able to talk with the Japanese-speaking guide not only about the ruins but also about current events and our respective cultures. The private car was comfortable to ride in, and despite long distances and rough roads, I did not get tired.

Including my own reflections, here are some points for reference for the next trip.
- In the Nubian village of Aswan, the sightseeing we had planned ended quickly, and we ended up having too much free time. The guide was not very knowledgeable, so we couldn't explore much and had to leave, which felt a bit wasteful. I should have researched local information and geography beforehand.
- In the White Desert, although they said it was complimentary, we were guided to sand sliding and ended up being asked for tips. The travel cost was already inclusive of tips for the guide and driver, but I did not understand what would incur additional tips.
- We stayed one night in the White Desert, but I missed the opportunity to enjoy the starry sky and sunrise, which was a pity. I should have set my own alarm clock.
- Even if it was within the time limit and on the way to the destination, if we detoured to an unexpected sightseeing spot, there was an additional charge of at least US$50 for each stop. I underestimated this.
- All the partner stores of the travel agency, including the Khan el-Khalili market, are expensive (the quality may be good, though). Also, I was pushed to buy T-shirts (over 5000 yen each!). The pressure was quite strong (laughs). I wanted to buy as many inexpensive souvenirs as possible for my friends, but I ran out of budget. I should have researched the market prices and store information for affordable souvenirs.
- The driver provided water, and if the guide helped me buy water on the street, there was a charge of 50 pounds/350ml each time. After researching later, it seemed to be more expensive than buying normally...??
- If meals are not included in the itinerary, if the guide takes you to a restaurant, lunch costs US$25 to $50, which was surprisingly high for the quality of the meal. I thought I should have researched the local prices in advance or been taken to a place where I could choose from a menu to some extent.
- One day, during an itinerary that included lunch, we went to a street-side eatery, but the staff served food by hand, swatted away many flies while eating, and only tap water was provided for drinks. As an unaccustomed traveler, I felt concerned about health and ended up leaving most of the food uneaten.