Customer Reviews for Oooh

I especially wanted Indian food every day, and you negotiated a lot with the restaurant for my son, who is a bit weak with spicy food.
I am grateful to the driver who gave us cold water every time after sightseeing. It was very pleasant every time in the heat!!

Thank you very much for your help!!

I was able to meet four of the Big Five animals. Amboseli and Maasai Mara had different landscapes and the animals' behaviors seemed to differ as well. I was able to see baby giraffes and baby elephants, and my daughters were very happy. The guides were very friendly and kind. I was able to experience nature with peace of mind.

A safari tour that I wanted to go on at least once in my lifetime. Since tours from Japan are quite expensive, I decided to arrange my own round trip and request a local tour.
They asked me in advance what kind of trip I wanted, and based on that, they suggested hotels and tour contents, which I then requested.
When I exited the local airport, there was a guide holding a sign, and I was able to join smoothly. Since the transportation was mainly by car, I think it would have been quite difficult to arrange everything on our own.
The hotel was in a nature-rich area, and I was able to experience a tent-like atmosphere, changing the ambiance from a city hotel, which made me very satisfied.
Also, thanks to the experienced guide on the safari, I was able to see all the animals I wanted to see and fully enjoy the experience.
There was an incident where a family that was supposed to join us could not do so due to a visa issue, but even then, they contacted various places and quickly secured a driver for us, allowing us to reunite safely.
Additionally, when my return flight was delayed due to an attack in Iran, they immediately arranged additional hotel accommodations and quickly informed me of necessary precautions in an unfamiliar foreign country, which was very helpful.
I’m glad I requested through Oooh. I highly recommend it for anyone who wants to enjoy a safari in Kenya.

Throughout the entire journey, there was a sense of security knowing that support was always available, even from a distance. Questions and consultations during the trip were responded to promptly, which was very helpful. From the arrangements before the trip, during the trip, to the end of the journey, the evaluation is very good, but if it could be improved, there were times when specific requests were not communicated to the local guides or staff, so I would have appreciated closer communication with the locals.

It was a wonderful experience where I could feel and experience the fun places in Mongolia.

I had quite a carefree trip.
My listening skills were lacking, and I couldn't understand much of what the guide was saying.

A graduation trip to four Nordic cities for two people. We arranged only the flights ourselves, and left all other arrangements to them.
With the budget and schedule we provided, we were able to have a trip filled with things we wanted to do.

The planning was flexible, allowing us to decide what we wanted to do, whether to arrange it ourselves or request arrangements, so we were able to realize a plan where we parted ways in Helsinki and toured different countries before returning home.
The hotels arranged for us were conveniently located for access to everywhere, clean, and had delicious breakfasts.

There were some troubles during the trip, but the local support staff and the Oooh staff were very polite in their responses. From the reservation stage, my questions were met with "I will check with the local staff" and the responses were relatively quick, with solid communication that made me feel secure. I would like to request their services again in the future.

When trouble arises, both local staff and domestic staff provide supportive assistance to solve the problem, and I am truly grateful for that.

I was able to enjoy the wonderful scenery, and it became a satisfying trip. Based on the plan I created myself, it was improved into a better plan. Both the hotel and tours had smooth check-ins, and especially the procedures with the rental car company would have been very difficult for us alone. Thank you for addressing troubles such as forgetting my smartphone and receiving a payment request despite having paid for parking. However, I thought it would have been better if I had been introduced to places with Japanese tours in advance, as the local tours were tough without being a native speaker. I found out that there were Japanese tours available at Mount Cook and Lake Tekapo, and I applied for them.

There were three local guides (two women and one man) depending on the location, but the male guide was exceptionally good. Having stayed in Japan for two years, his Japanese was 100% perfect, and he had perfect knowledge of the tourist sites, along with a rich spirit of service and meticulous attention to detail, which allowed us to enjoy the trip. The two female guides seemed to lack confidence in their Japanese, as their voices trailed off at the end of sentences and were hard to hear, and their explanations were just like those of a regular bus guide, making it difficult to understand.